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FAQ/HELP

Shopping at Blog Pixie and have a few questions? Check below to see if the answer is here for you.

If not, please contact me!

How do I shop at blogpixie.com?

To purchase a product in the Blog Pixie shop, you simply need to add the items you like to your cart.

Once you’re ready to purchase, head to your cart and as you’re checking out, you will need to create a free account which will allow you to log in and download your purchases whenever you like. It’s the easiest way to ensure you have access to what you have purchased at all times.

What happens when I buy one of your products?

DIGITAL PRODUCTS

For all digital products (Instagram, fonts, graphics), you will be able to download the files immediately once your payment has processed at checkout.

Just go to your account, click the ‘downloads’ link to the left and all your purchases will be listed there, ready to download.

For products that are too large in size to download directly from Blog Pixie, you will download a PDF document instead. This will include a link to Dropbox, where you can download the product as a whole or download each individual folder (if your internet is a bit slower). There is no time limit to when you wish to download.

You will also receive a confirmation email with the download link. If you can’t find this email, it could be in your spam/junkmail folder or you may have entered your email address incorrectly when checking out.

CUSTOM PRODUCTS

For custom orders such as logo/branding packages and blog post signatures, you will need to contact me with the info I ask for in the description of the product so I can process your order.

What currency are the prices shown in and how can I pay?

All prices shown on blogpixie.com are in USD. Payment is made securely through Paypal using your Paypal account or a Credit/Debit card.

What is your refund policy?

Due to the immediate, digital nature of the products sold at blogpixie.com, I do not offer refunds or exchanges as digital items cannot be returned.

Please read the product description carefully before you make a purchase and feel free to ask any questions beforehand.

I’m always here to help if you run into any issues with your new purchase.

BLOGGER THEMES

What will I receive with the purchase of a Blogger Theme?

Blogger themes are for blogs made on blogger.com only.

You will receive a .zip folder where you need to extract the files to your computer (open the .zip folder and drag all the items to your desktop or to another folder).

Inside that folder will be 3 things – your Theme (an .XML file), a Help Document (PDF) and a favicon image. Open the Help Document first and follow the instructions inside.

Is a Blogger Theme easy to install?

It is! You will receive a Help Document which takes you through the process, step-by-step. I’ve included screenshots to show you exactly what you need to be doing. It should take around 30mins to install your theme.

I already have a Blogger blog with lots of posts and side bar gadgets. Will they be removed if I install a new theme?

Everything you’ve added to your blog will still be on your blog after you install your new theme. I do recommend though, if you’ve added any HTML gadgets to your side bar, that you copy each code and paste into a Notepad document while you install the new theme, just in case they do disappear (it can happen sometimes) and you need to re-add them. Your blog posts are completely safe and won’t go anywhere. You may need to fix things up after you install the new theme, such as adding the Read More button to your posts (if you haven’t already), making sure your post images are set to ‘original size’ and rearranging/deleting gadgets in the side bar.

Can you install my new theme for me?

I have a theme installation service if needed.

Can you design a header image for me?

If you purchase one of my Blogger templates I can create a free header image for you – the title of your blog in the font that appears on the theme you’ve purchased. I also have pre-made logo designs available.

Can I use my own logo on a theme?

Yes, you can. You will just need to make sure it’s the right size to fit into the theme (I’m happy to help with that).

Will your Blogger Theme work on my WordPress blog?

No they won’t. My Blogger Templates are only for Blogger/Blogspot.

I want to change some of the coding, can you help me?

Any changes you want to make to the theme are up to you and I’m unable to do that for you. I am also unable to provide support for any changes you make that aren’t part of my theme’s design.

WORDPRESS THEMES

What will I receive with the purchase of a WordPress Theme?

My WordPress Themes are for self-hosted WordPress sites only. You must have purchased a domain and hosting package to use one of my themes.

You will download 3 files – the theme .zip, genesis .zip and Installation Guide. Open the Instruction Guide first and follow the instructions inside.

Is a WordPress Theme easy to install?

It is if you follow the Instruction Guide step by step from start to finish.

Will all my current content be removed if I install a new theme?

The look of your blog will change. All of your posts, pages and media will stay – they won’t go anywhere. You may need to re-organise your side bar and remove certain widgets. It really depends what theme you had installed previously.

Can you install my new template for me?

I have a theme installation service if needed.

Can you design a header image for me?

If you purchase one of my WordPress themes I can create a free header image for you – the title of your blog in the font that appears on the theme you’ve purchased. I also have pre-made logo designs available.

Can I use my own logo on a theme?

Yes, you can. You will just need to make sure it’s the right size to fit into the theme (instructions in the Installation Guide)

Will your WordPress Themes work on my free WordPress.com site?

No they won’t. You need a self-hosted WordPress site.

I want to change some of the coding, can you help me?

Any changes you want to make to the theme are up to you and I’m unable to do that for you. I am also unable to provide support for any changes you make that aren’t part of my theme’s design.



Catherine

I totally have the lovely Vanessa to thank for adding heaps of her creative magic to my site, I don’t think I’ve...
5.0
2018-02-10T10:17:09+11:00
I totally have the lovely Vanessa to thank for adding heaps of her creative magic to my site, I don’t think I’ve ever been so happy with how my blog has looked! She was so professional and friendly, understood my style perfectly and made sure I had lots of gorgeous options to choose from when adding creative touches.

Freya

My new site is exactly what I’ve envisioned and I totally have the lovely and talented Vanessa from blog pixie...
5.0
2018-09-03T10:49:22+11:00
My new site is exactly what I’ve envisioned and I totally have the lovely and talented Vanessa from blog pixie to thank for being so professional, understanding my style and vision, taking care of all the bits I would have been clueless about, sprinkling heaps of creative magic and girly details, she made sure I had lots of gorgeous options to choose from and was helpful throughout the process.

Aletta

Vanessa is so kind and her content is truly amazing! Blog Pixie has helped me (and my blog) to no...
5.0
2017-09-07T08:47:01+11:00
Vanessa is so kind and her content is truly amazing! Blog Pixie has helped me (and my blog) to no end.

Maddie

I love the Blog Pretty eBook! Savoured it over three days and can't wait to put everything into action :)...
5.0
2016-05-03T18:24:44+11:00
I love the Blog Pretty eBook! Savoured it over three days and can't wait to put everything into action :) Would highly recommend!

Ashley

Blog Pretty is a must-read if you're new or wanting to pick up some new tricks in the blogosphere. It...
5.0
2017-06-07T06:07:03+11:00

Ashley

Blog Pretty is a must-read if you're new or wanting to pick up some new tricks in the blogosphere. It has motivated and helped me so much with my blog since reading. Love!
5
5